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Public agencies are faced with the need to update and modify their procedures and processes to comply with regulatory issues, constantly changing priorities, increasing percentage of resources near retirement, and changing departmental needs. Such a dynamic atmosphere calls for an innovative approach to resource management. By working to ensure that agencies are getting the most out of their people and processes, they will be able to determine how efficient they are, how long their current process lifecycles last, what changes they can make for the future, and how prepared they are for consistent knowledge continuity. |
